The portal reflects the workshop record
The customer portal is useful because it does not create a second status or document store. When the workshop updates the job in Motorworks, the permitted customer view reflects that record.
Customers sign in with a one-time email code. Where the same address belongs to more than one tenant, the customer chooses the relevant garage before opening its records.
Useful information remains available outside opening hours
Customers can review job progress, vehicles, workshop history, invoices and statements without waiting for reception to resend a document. The portal does not replace a conversation about changed work, price or technical findings; it provides a dependable record around that conversation.
Tenant branding and access remain separate
Each portal session is scoped to the selected garage and customer. The workspace’s company identity is shown where configured, while documents and records remain isolated from other Motorworks tenants.
