Knowledge that builds trust
When a customer calls about their car, they expect you to know it. With Motorworks, you do.
Pull up any vehicle and see:
- Every job you’ve done on it
- Parts fitted with costs
- Labour performed with times
- Notes from previous visits
- NCT and service dates
No hunting through paper records while the customer waits. The customer portal can also give the vehicle owner direct access to the records made available to them.
Better conversations, better decisions
“Have we done the timing belt?”
Check the history. If you did it two years ago, you can tell them. If you have not, you can recommend it based on the record in front of you.
“This keeps happening”
Recurring issues show up in the history. If you’ve replaced the same sensor twice, you’ll see it. Maybe there’s a deeper problem. Maybe the customer needs a different conversation.
Customers see it too
Through the customer portal, vehicle owners can see their own service history without asking the office to find and resend it.
Export for vehicle sales
When customers sell their car, a documented service history adds value. You can provide that record easily.
History assembled from completed work
The history is assembled from the jobs, invoices and parts recorded during normal work. Supported vehicle details can be populated from a registration lookup; see the VRM lookup feature for the current workflow.
