A history of events, not a folder of duplicates
When a customer asks whether an invoice was sent, staff need the event rather than another copy of the PDF. Motorworks records supported document creation, email status and download activity in an append-only, tenant-scoped history.
Available from the customer and the report
The customer timeline puts document activity beside jobs and account events. The central report gives managers a wider view across customers and locations, with filters for document type, event, date and reference.
Motorworks records system events it can verify. It does not claim that a customer read an email merely because the provider accepted or delivered it, and it does not record a paper print unless a separate tracked event exists.
